We outsource our IT
If you’re here, reading this, then your current provider probably has room for improvement.
Maybe you’ve suffered a security incident; maybe you’re just fed up with downtime and slow responses; or worst of all perhaps you’ve lost confidence?
Your IT service provider is in a privileged, trusted position. Fixing problems quickly is a given and you should have absolute confidence.
What to expect from your IT Managed Service Provider (MSP)
- Technical excellence and focus on best practice
- A comprehensive Security stack
- A Service Desk that resolves issues with minimal fuss or involvement from you
- Regular reviews
- Sharing of documentation and asset information
- Secure management of your passwords, and a solution for your staff to do the same
- A customer portal to keep an eye on tickets and projects
- Partnerships with carefully selected, industry-leading vendors
- Expertise with on-premises, data centre and cloud solutions
- Sophisticated remote monitoring and management of your estate
- Robust, tested backup and disaster recovery options for local and cloud services
- Clear and transparent quotes and invoices
- Licensing and compliance expertise
- Turnkey solutions – you shouldn’t have to order or provision anything yourself
- The “right size” – not too small, not too large
- No blame-game or finger-pointing tactics leaving you stuck in the middle
How does your existing provider measure up? If this checklist turns out to be more of a wish list, please consider booking a discovery call with one our experts – or just get in touch.
To discuss any of our services please fill in our short form and one of our team members will be in touch right away.
No worries if contact forms aren’t your thing – our team are a friendly bunch and waiting for your call – 01403 29 29 30.
